Terms & passenger responsibilities
Terms & Conditions
These General Terms & Conditions govern the sale of ferry reservations and related travel products by Go Fast Ferry LLC through GoFastFerry.com. They should be read together with our Privacy Policy.
This page is provided for customer transparency and operational protection. Nothing on this page limits or excludes any rights that cannot be limited or excluded under applicable law. If you have a concern about a booking or a charge, please contact us before filing a payment dispute.
Important summary
Booking agent
GoFastFerry.com sells electronic ferry reservations and may act as a booking agent or reseller for independent transportation operators across Europe and the Mediterranean.
Operator control
The transport service is provided by the carrier named on the ticket. Operators control schedules, boarding, check-in rules and refund authorization.
Refund limits
Reservations are non-refundable unless specifically authorized by the operator. Any authorized refund is subject to a service charge.
Privacy rights
We collect and process personal information only as needed to provide travel services, process payments, comply with law and protect the business.
The Articles that govern your booking
By using this website or purchasing a travel product, you confirm that you have reviewed the booking details, passenger information, route, operator, travel date and travel time, and that you accept the Articles below before payment.
Article 1.1, Electronic reservation & e-ticket
The product offered is an electronic ferry reservation, which may include an e-ticket depending on the specific route's policy. The client is responsible for complying with all check-in requirements. Refunds are granted at the seller's discretion, subject to operator authorization.
Article 1.2, Client responsibilities & disputes
By making a reservation, the client agrees to contact the seller and allow a reasonable opportunity to resolve any issue before initiating a credit-card dispute, and to compensate the seller for losses incurred due to an unjustified dispute within 15 days, except to the extent such rights cannot be waived under mandatory applicable law.
Article 1.3, Non-refundable tickets
All reservations are non-refundable unless specifically authorized by the operator. Refund requests must be confirmed directly by the ferry operator.
Article 1.4, Service charge on refunds
Where a refund is authorized, any refund issued may be subject to a service charge, disclosed before purchase where applicable.
Article 1.5, Passport, ID & visa requirements
The buyer is responsible for meeting all passport, identity-card and visa requirements for entry into any port of call, including on international crossings between countries. Failure to meet these requirements does not qualify for a refund.
Articles 2 & 3, Formation of the contract
These conditions govern the sale of travel tickets via the Go Fast Ferry website. A contract is established upon successful payment, and a confirmation is sent to the buyer's email; tickets include relevant port and luggage fees where applicable. If electronic payment is incomplete, the purchase is voided. Tickets must be presented, printed or on a device, together with valid identification at the check-in desk.
Article 4, Carrier & force majeure
The transport service is provided by the carrier named on the ticket. Where multiple carriers are involved, all names will be listed. Go Fast Ferry is not liable for damages due to force majeure or events beyond its control.
Article 5, Timetables & prices
Timetables and prices are updated regularly but cannot be guaranteed. Customers are advised to confirm departure times at least 12 hours prior to travel. Minor changes and delays may occur, and Go Fast Ferry will notify customers of any significant changes where possible.
Article 6, Booking cut-off
Tickets can generally be purchased online up to 2 hours before departure, subject to carrier and occupancy conditions. Some routes close sales earlier.
Article 7, Refund & re-booking window
Refunds are possible only under specific conditions and, where allowed, must be requested at least 48 hours prior to departure. Non-refundable and non-amendable tickets are clearly marked at checkout. Re-booking, where available, is possible up to 24 hours prior to departure.
Article 8, Prices, service fee & payment
Information on travel ticket prices is available on the website. An online service fee may apply per ticket and is shown before payment. Payments can be made using major cards including Maestro, MasterCard and Visa, processed securely by our payment provider.
Articles 10 & 11, Changes & effective date
Go Fast Ferry reserves the right to change these terms in accordance with its business policies and legal obligations. The version published on the website applies. Customers retain any mandatory rights that cannot be waived under applicable consumer, payment-card, data-protection or travel laws.
Article 12, Secure payments (3D Secure)
Go Fast Ferry provides secure online payment through 3D Secure authentication on supported cards.
Article 13, Bookings via partners
Tickets purchased via partners are subject to that partner's terms and conditions. Go Fast Ferry is not liable for cancellations or errors made by partners.
Article 14, Passenger luggage & liability
Luggage, packages & limitation of liability
All luggage, personal effects, baggage, parcels and any other items brought on board by the Passenger travel entirely at the Passenger's own risk. Go Fast Ferry LLC and GoFastFerry.com shall not be responsible or liable for loss, theft, delay, misdelivery, damage, deterioration or destruction of any luggage or packages, whether carried by the Passenger, stored in designated areas, placed in cargo holds or handled by crew members, except where liability cannot be excluded under mandatory applicable law.
Passengers remain solely responsible for the supervision, handling, packing and security of their luggage and packages at all times, including during embarkation, disembarkation and transit. No declaration of value shall be accepted, and no special custody or safekeeping agreement shall be implied or created, whether expressly or tacitly.
To the fullest extent permitted under applicable maritime law, including European Union maritime law, notably Regulation (EU) No 1177/2010 on the rights of passengers travelling by sea, and other applicable national maritime law, Go Fast Ferry LLC and GoFastFerry.com exclude any liability for indirect, incidental or consequential damages relating to luggage or packages, including but not limited to loss of use, financial loss or personal inconvenience.
Nothing in this Article shall exclude or limit liability for death or personal injury resulting from gross negligence or wilful misconduct where such exclusion is prohibited by mandatory law. In jurisdictions where limitation of liability is required, any liability shall be limited to the minimum amount prescribed by the applicable maritime conventions, statutes or regulations.
By purchasing a ticket and boarding the vessel, the Passenger expressly acknowledges and accepts this allocation of risk regarding luggage and packages, in accordance with standard ferry transport practices and maritime transport protocols.
Refunds and cancellations
How refunds are handled
Refund eligibility depends on the operator involved, the timing of the request and any written authorization received from the operator. Go Fast Ferry reviews requests in good faith but cannot guarantee a refund where the operator's policy does not allow one.
Non-refundable by default
All reservations are non-refundable unless specifically authorized by the ferry operator.
Operator authorization
Refund requests must be confirmed directly by the operator. Go Fast Ferry cannot override an operator's refund policy.
48-hour request window
Where a refund is possible, it must be requested at least 48 hours prior to departure. Re-booking, where available, is possible up to 24 hours prior to departure.
Service charge
Any authorized refund may be subject to a service charge. An online service fee per ticket may be non-refundable once a booking has been processed.
Some routes are subject to an operator-specific non-refundable policy, for example certain short-hop and island shuttle services. Where this applies, it is disclosed at checkout before payment.
Payment disputes and chargebacks
Please contact us before filing a bank dispute
By making a reservation you agree to contact Go Fast Ferry and allow a reasonable opportunity to investigate before initiating a payment dispute, chargeback or bank claim, and to compensate the seller for losses caused by an unjustified dispute within 15 days. This helps us verify the booking, contact the operator, review the facts and attempt a fair resolution.
Filing a chargeback does not automatically cancel your obligations under these terms or the operator's policy. Go Fast Ferry may submit evidence to the payment processor, issuing bank, operator and dispute reviewer to show that the booking was authorized, issued, delivered or subject to a disclosed non-refundable policy. Nothing here limits mandatory payment-card rights that cannot be waived under applicable law.
Evidence that may be used in a dispute
- Booking confirmation, reservation number and ticket records
- Email delivery records and customer communications
- Payment processor records and 3D Secure card authorization details
- IP address, device data and fraud screening information
- Operator confirmations, policies and written authorization records
- Check-in records, passenger manifests and boarding information where available
- Phone, email, chat or support communications relating to the transaction
- Website policy pages, checkout notices and refund disclosures available at the time of purchase
Questions about a booking or a charge?
Contact our team before filing a bank dispute so we can review the booking, contact the operator where needed and try to resolve it fairly.